Free teaching resource – Calling an Ambulance

This learning resource was developed through a partnership between the NSW Adult Migrant English Service (NSW AMES) and the Ambulance Service of New South Wales.
The Calling an Ambulance resource aims to equip people from non-English speaking backgrounds with the skills and confidence to call Triple Zero (000) in a medical emergency.
The activities in the resource are based on authentic Triple Zero (000) phone calls and Ambulance information. They are aligned to learning outcomes in the Certificates I, II & III in Spoken and Written English (NSW AMES 2007).
Specifically, the resource covers topics such as:
  • Knowing the Triple Zero (000) emergency number
  • When and how to call Triple Zero (000) in a medical emergency
  • Understanding the questions that will be asked by Ambulance call takers
  • How to answer these questions to ensure you are provided with the most appropriate Ambulance response
  • Preparing for the arrival of an ambulance
Copies of the resource can be made free of charge but NO changes must be made to the content.