This video-based resource explores the spoken communication strategies required for negotiating and problem solving in the workplace. It focuses on internal communication when negotiating leave, negotiating work priorities, giving updates and problem solving in a meeting. The resource includes a DVD and a workbook.
Getting it right at work: Negotiating and Problem Solving is aimed at intermediate to advanced English language learners.
It is designed for use by students at CSWE IV (or equivalent) level.