Getting it Right at Work: Customer Service

getting-it-right-at-work-customer_large_PublicationsDetail

Getting it Right at Work: Customer Service

$21.95$48.00 (inc GST)

This resource focuses on face-to-face and telephone communication with external clients. It is designed for use by students at CSWE IV (or equivalent) level.

Bundle QuantityPrice
WorkBook
ISBN:
978-0-7347-2588-2

Code: 331
$21.95 (inc GST)
DVD
ISBN:
978-0-7347-2589-9

Code: 332
$28.50 (inc GST)
WorkBook & DVD
ISBN:
978-0-7347-2590-5

Code: 334
$48.00 (inc GST)
Total: $0.00

Description

This resource focuses on face-to-face and telephone communication with external clients. It examines telephone communication skills, multitasking at reception and dealing with customer complaints. It is aimed at intermediate to advanced English language learners.

The scenarios are available on DVD. The accompanying workbook provides a range of activities, transcripts and answers.

It is designed for use by students at CSWE IV (or equivalent) level.