$165.00 (inc GST)
The Customer Service online English course will teach you how to give courteous and efficient service on the phone and at reception and how to deal politely and constructively with customer complaints.
This short online course focuses on spoken communication skills for external client interactions. You will learn how to give courteous and efficient service on the phone, while multi-tasking at reception, and when dealing with customer complaints. You watch three video interactions, analyse the language elements and other spoken communication essentials such as voice quality, stress and intonation and then build your own skills using a range of dynamic tools.
Develop your English and customer service skills, so you can:
You will need:
Browser
You will need a modern browser. Please visit Browse Happy to choose a modern browser. The minimum supported version for each major browser is:
Browser settings
Plug-ins
You will need the latest version of these plug-ins. The minimum supported version for each is:
Screen
The recommended screen resolution is 1280×1024. The minimum supported resolution is 1024×768.
Other
Session timeout
You will need to log in to the Learning Management System (LMS) to use the courses. Please note that you will automatically be logged out of the LMS after 2 hours of inactivity. You must close the course window to save your course results before you are logged out.
The Negotiating and problem solving online English course focuses on negotiating leave and work priorities. You also learn how to give an update in a meeting and to raise and discuss a problem. The negotiation strategies you practise will be applicable for many other contexts too.
Write clearer and more effective communication for the workplace.Learn the skills to write formal and informal workplace texts. Gain the confidence to plan, construct and create essential workplace communication.
Jobseekers Online English course provides you with the knowledge and develops the jobseeking skills you need to find work in Australia and other English-speaking countries.