Why You Need It
Develop your English and customer service skills, so you can:
- build a better rapport with clients
- negotiate confidently
- achieve sales targets
- get promoted at work
Customer Service
Customer Service
$165.00 (inc GST)
The Customer Service online English course will teach you how to give courteous and efficient service on the phone and at reception and how to deal politely and constructively with customer complaints.
Computer Requirements
You will need:
Browser
You will need a modern browser. Please visit Browse Happy to choose a modern browser. The minimum supported version for each major browser is:
- Google Chrome: version 48
- Mozilla Firefox: version 44
- Internet Explorer: version 11
Browser settings
- JavaScript must be turned on.
- Pop-up blockers should be turned off.
Plug-ins
You will need the latest version of these plug-ins. The minimum supported version for each is:
- Adobe Flash Player: version 20. Get Flash Player here
- Adobe Reader: version 11. Get Reader here
Screen
The recommended screen resolution is 1280×1024. The minimum supported resolution is 1024×768.
Other
- Broadband internet connection
- Speakers and/or headphones
Session timeout
You will need to log in to the Learning Management System (LMS) to use the courses. Please note that you will automatically be logged out of the LMS after 2 hours of inactivity. You must close the course window to save your course results before you are logged out.
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